How-to guide
Manage conversations
Keep replies fast and personal by bringing your Instagram conversations into one organised inbox.
Before you start
- A connected Instagram account receiving messages.
- A simple ownership process for teammates.
- Any saved reply guidance your team uses.
Follow these steps
- 1
Find the conversation using search and filters to focus on the messages that need attention.
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- 2
Assign the chat to the right teammate when follow-up or approval is needed.
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- 3
Use conversation context and AI tools to prepare a helpful reply, then review it before sending.
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What this helps you do
- • Faster, more consistent replies.
- • Clear conversation ownership across the team.
- • A better handoff from automation to a human response.
Troubleshooting
- • Use filters to separate open conversations from messages already handled.
- • Agree on when teammates should assign, close, or re-open a chat.
- • Review AI drafts for accuracy before sending a final answer.
Ready to turn Instagram conversations into structured workflows?
Use Flozari to connect comments, DMs, Story mentions, and lead capture into one focused automation system.