AI fallback responses
AI Reply blocks require fallback text and can use a fallback provider, helping the conversation continue safely when a generation request cannot complete.
The problem
Why this safeguard is needed
AI providers can time out, reject a request, or become temporarily unavailable. Without a safe fallback, the customer may receive no answer or the automation may stop at the moment help is expected.
What this safeguard helps protect
- Conversation continuity during provider errors
- Customers from receiving an empty response
- Your team from relying on one generation path
How it works in Flozari
- 1
Flozari attempts the configured AI response.
- 2
If the primary generation path fails, the configured fallback path can run.
- 3
Reviewed fallback text is available as the final safe response.
Good operating practices
- • Write fallback text that is useful without making unsupported claims.
- • Include a clear human-support next step.
- • Test fallbacks whenever AI instructions change.
Keep human responsibility in the loop
This control supports safer operations but does not guarantee Meta-policy or legal compliance. Your team remains responsible for consent, content, audience selection, review, and applicable requirements.
Use this safeguard as part of a responsible workflow.
Explore the related feature or return to all AI and safety controls.